Jira Specialist

Location:    Full-time remote position

This position is for a Jira Specialist to assist the National Nuclear Security Administration (NNSA) Office of Safety, Infrastructure, and Operations (NA-50). NA-50 is responsible for NNSA safety, infrastructure, nuclear materials transportation, environment and sustainability, and nuclear materials management. The Specialist will support NA-50’s Office of the Chief of Staff with the development and implementation of its Business Management System (BMS), a high-priority new strategic initiative for NA-50.

Continuous improvement is the heart of NA-50's performance culture. The BMS is the overarching term used to encompass continuous improvement principles and tools, such as the plan-do-check-adjust cycle. The goal of the NA-50 BMS is to effectively deliver quality products and services to stakeholders on-time. Atlassian’s Jira project software was selected for the BMS pilot project; however, depending upon the assessment of the pilot, NA-50 may pivot to another software.

The Jira Specialist will work closely with the Deputy Chief of Staff and Business Management Team to gain an understanding of NA-50's Operations and the BMS, and with Product Owners in each of NA-50’s ten sub-offices to implement and improve the BMS. The Specialist will help identify existing processes and systems that align with a plan-do-check-adjust cycle.

The Jira Specialist should have strong data integration skills and be able to understand the data architecture of the BMS and other NA-50 systems such its G2 program management system, and be a creative and adaptable individual who is a strong communicator, shows initiative, brings forth innovative ideas and solutions, and works well in diverse teams.

Responsibilities:

• Assess NA-50 operations and processes
• Work with Product Owners to implement and enhance the organization’s BMS
• Identify existing processes and systems that align with plan-do-check-adjust cycle
• Support analyses for NA-50 programs and key deliverables
• Learn the data architecture of the BMS and support the seamless integration of data sources from other NA-50 systems (e.g., G2 program management system)
• Understand and consider Office of Infrastructure and Facilities Management (NA-52) systems development roadmaps and consider these for BMS work
• Apply Agile methodologies to data integration projects
• Conduct data quality reviews
• Provide Jira administration support to help with managing projects, service desk, and dashboards
• Responsible for creating and organizing new projects, configuring the layout, design, and workflow of the Jira projects
• Responsible for performing user and group administration on Jira
• Responsible for writing complex JQL queries to create filters, reports, and dashboards for the stakeholders
• Collaborates with stakeholders to gather the requirements of their projects and work on it accordingly
• Support the development of reports and briefings
• All other duties as assigned

Required Qualifications:

• Bachelor’s degree
• At least 2 years’ related experience
• Prior experience standing up and implementing business or quality management systems for organizations
• Strong Atlassian’s Jira skills and experience using Jira in prior positions
• Strong data integration skills and ability to learn system architectures as they apply to data integration
• Knowledge and experience with Agile methodologies as applied to data integration projects
• Excellent attention to detail
• Strong project management skills
• Prior quality analysis experience
• Excellent team player
• Strong communication skills
• Customer service experience
• Adaptable and willing to work in a fast-paced, hard-working environment
• Ability to obtain and maintain a DOE L or Q security clearance (requires U.S. citizenship)
• This position requires proof of COVID vaccination to be provided by the date of hire unless an accommodation request has been provided and granted pursuant to federal law by the date of hire.

Preferred Qualifications:

• Lean-Agile methodology knowledge and experience
• Statistical analysis skills
• Prior familiarity with or experience working federal government programs
• Experience with programs that involve facilities and infrastructure
• Familiarity with NNSA Managing and Operating (M&O) full model
• Experience briefing technical subjects to non-technical audiences